Privacy Policy

1 Information We Collect

When you interact with Medivo (medivo.in), download free study materials, or purchase our digital medical bundles, we collect only the information necessary to fulfill orders and provide instant digital delivery:

• Contact Details: Full Name, Email Address, and WhatsApp / Mobile Number.
• Transaction Records: Razorpay Transaction IDs, Payment Timestamp, Product SKU, and Amount Paid. (Note: We never see or store your credit card, debit card, UPI PIN, or bank credentials).
• Technical Data: Browser type, approximate device geolocation (city-level), and IP address used for automated order security and fraud prevention.

2 How We Use Your Information

We utilize your personal information strictly for legitimate educational commerce purposes:

• Instant delivery of purchased PDF ebooks, study guides, and access links via Email & WhatsApp.
• Sending critical product updates, errata notices, or revised clinical editions.
• Customer support resolution and verification of order receipt.
• Preventing unauthorized redistribution, illegal piracy, and automated scraper attacks.

3 Payment Security & Third-Party Processors

All financial transactions on Medivo are processed through Razorpay Software Private Limited, an RBI-authorized, PCI-DSS Level 1 compliant payment gateway. Your payment data is encrypted with 256-bit SSL protocols directly by the gateway.

4 Data Storage & Anti-Piracy Watermarking

To protect authors' copyrighted medical works against unauthorized bulk leakage on public Telegram channels or file-sharing websites, digital PDF downloads may be stamped with a discrete cryptographic watermark showing the authorized buyer's registered email or invoice ID.

5 Your Rights & Data Deletion

You have the right to request access to the data we hold regarding your transactions, request correction of incorrect details, or request deletion of your contact information from our marketing broadcast lists at any time by emailing us at medivoindia@gmail.com.

6 Official Contact Details

For any questions or privacy inquiries, reach out directly to our Grievance Officer: